Fons works hard to ensure you get paid for the services you provide in the most efficient and effective way. So naturally, Fons' automated payment processing would have built in automatic retries.
If a payment fails, the client will receive a message letting them know the payment has failed, why it failed, and a link to update the payment method. You will also receive an email (and an in app notification). The system will also go through a series of retries per the schedule below. Typically, clients receive the notice, update their payment, and the retry is successful.
Automatic Retries of Failed Payments
Automatic Retries for Failed Charges this applies to Subscriptions, Packages and Per Appointment Billing
3 days after the first failure
5 days after the second failure
7 days after the third failure
Manual retries will always be available
Note about Packages - the purchase of the package can fail due to missing or expired card, and the package can fail to deduct from the balance because their is an insufficient package balance (balance of 0) so the appointment has nothing to deduct from.
Manually Retry a Failed Charge
With Fons it's easy to override an automatic retry of a failed charge and charge it immediately.
Navigate to Reporting->Payments->Failed Tab or Navigate to the client details->payment tab
Find the failed charge and Expand it -
Note: If you cannot find the charge make sure you are on the correct month in the payments tab (we group payments by month)
Click on the "Retry Payment" icon
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