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Email Integration
Email Integration

Email Integration for Notifications and Email Replies

Mica Manson avatar
Written by Mica Manson
Updated over 3 months ago

Add that personal touch by using the Custom Email integration to send notifications to clients from your own domain rather the fons.app domain.

While configuring Custom Email is straightforward, it does require access to your DNS provider and a basic understanding of how to configure DNS records. If you are unsure how to create these you can reach out to support for specific support, where your website domain is hosted.

*Note you can only use the Custom Email integration with a domain that you own. Email addresses hosted with public services such as Gmail, Outlook.com, etc cannot be used. EX: @fons.com NOT @gmail.com

Custom Email Integration Issue

  • If all of the DNS records are in RED

    • you started an email integration, but never finished. If you would like to finish follow the steps in the below "Email Integration Setup" article. If you don't want to finish the integration you can just click the DELETE button under settings->custom email and your email will send same as usual.

    If you have just one RED record and the others are GREEN

    There were some changes to various email address domains, so we had to add an additional record to ensure your email continues to deliver properly. If you have just one RED record and the others are GREEN, you just need to add the red new additional TXT record that is in red to your domain host and after it has propagated through the internet usually 48-168 hours, make sure to Validate it in Fons.

Email Integration Setup

Step 1: Initial Setup

  1. Navigate to Settings -> Integrations

  2. Click Configure

  3. Enter the email to use as the from address

Step 2: DNS Configuration

Fons will display 4 DNS records that need to be configured at your DNS (domain name service) provider. ​Your DNS provider will be where you pay for your domain name like at godaddy.

The is an example of what your custom DNS records will look like.
​DO NOT USE THESE...USE THE VALUES SHOWN IN FONS!

*Note that these records should be plain DNS records and not configuring behind a proxy.

CNAME
host: s1._domainkey.your-domain.com
data: s1.domainkey.u10877368.wl119.sendgrid.net

CNAME
host: s2._domainkey.your-domain.com
data: s2.domainkey.u10877368.wl119.sendgrid.net

CNAME
host: em2395.your-domain.com
data: u10877368.wl119.sendgrid.net

TXT
host: _dmarc.your-domain.com
data: v=DMARC1; p=none;

Step 3: Validate

  • Once the DNS records have been configured return to Settings -> Integrations in Fons and click the validate button.

  • If all DNS records are valid (green check marks) then Fons will start sending emails using the address provided in Step 1.

*Note that DNS records may take up to 48-168 hours to propagate through the internet after configuring, so you may have to try and validate a few times.

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